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Please see below for important information regarding the online payment system for Health Connector plans.

Health Connector Online Payment Issue:

There is a known system issue in the Health Connector's Payment Portal that is currently being worked on. If a member has an apostrophe (') in their last name, they will not be able to submit a payment at this time.

We apologize for any inconvenience this might cause. We are actively working on correcting this issue.  It should be resolved in a few days and Assisters will be notified when this has been resolved.

Assisters should encourage the consumer to try again in a few days.  You can also remind consumers about their other payment options.

  1. Consumer can pay their invoice upon receipt by mailing in their check payment
  2. Payments can be made in person at the Health Connector Walk In locations

Please review more detailed instructions from the Health Connector's website about making payments.  As a reminder, the Health Connector has six walk-in centers for members and new enrollees to get in-person help and make payments during Open Enrollment:

Center Address OE Hours (hours vary by walk in center) 
Boston - Health Connector 133 Portland Street, Boston

Monday - Friday 8 a.m. - 7 p.m.
Saturday 9 a.m. - 5 p.m.
Sun 11/1/15 & 1/31/16 open 9 a.m. - 5 p.m.

Holiday Closures:
Closed Thanksgiving, Christmas and New Year's Day

Worcester - Health Connector 146 Main Street, Worcester 

Monday - Friday 8 a.m. - 7 p.m.
Saturday 9 a.m. - 5 p.m.
Sun 11/1/15 & 1/31/16 open 9 a.m. - 5 p.m.

Holiday Closures:
Closed Thanksgiving, Christmas and New Year's Day

Springfield - MassHealth Enrollment Center  333 Bridge Street, Springfield

Monday - Friday 9 a.m. - 5 p.m.

Closed on all state holidays*

**Lowell - Community Health Center 161 Jackson Street, Lowell Monday, Wednesday, Thursday, Friday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 8 p.m.
Saturday 8 a.m. - 1:30 p.m.
**Fall River - Health First Family Care Center 387 Quarry Street, Fall River Monday - Friday 8 a.m. - 8 p.m.
Saturday 9 a.m. - 1 p.m.
**Brockton - Neighborhood Health Center 63 Main Street, Brockton  Monday - Thursday 8 a.m. - 8 p.m.
Friday 8 a.m. - 6 p.m.
Saturday 9 a.m. - 1 p.m.

* State holidays during Open Enrollment are Veteran's Day, Thanksgiving, Christmas, New Year's Day and Martin Luther King, Jr. Day.

** Important: Fall River, Brockton and Lowell will only be in operation during the Open Enrollment period and their hours are subject to change. Please note that they are closed Thanksgiving Day. 

MassHealth and the Health Connector

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