Quality Improvement Program
We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) Program. Our culture, systems and processes are structured around its mission to improve the health of all enrolled members.
The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to CeltiCare’s members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in our QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon CeltiCare’s products), and ancillary services.
Goals & Objectives
Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.
For consideration to participate in the CeltiCare network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with CeltiCare must complete an application for participation and submit copies of applicable supporting documentation.
Cultural Competency Plan
CeltiCare is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which CeltiCare can respond to the health care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. Our Cultural Competency plan will be reviewed and updated annually.